1. Introduction
This Privacy Policy applies to the Ozone mobile application, website pages connected to the app, and related client support services provided by Ozone Broadband / BLUE CLOUD NETWORKS LIMITED.
By using the Ozone mobile app, you agree that we may collect and use your information as described in this Privacy Policy. If you do not agree with this policy, please do not use the app.
2. Information We Collect
We collect information needed to provide broadband account management, billing, payment, service support, plan changes, and client communication features.
a. Account and Identity Information
- Full name
- Phone number
- Email address
- Customer or account number
- Service address or installation location
- Login details such as username or secure authentication tokens
b. Billing and Payment Information
- Billing history
- Invoice details
- Payment status
- Transaction reference numbers
- Selected payment method, such as mobile money, card, or bank transfer where applicable
We do not intentionally store full payment card numbers, CVV codes, or sensitive card authentication details inside the app. Payments may be processed by approved third-party payment providers.
c. Broadband Service Information
- Current bandwidth package or subscription plan
- Plan change requests
- Service status
- Installation or connection details
- Support tickets and service complaints
d. Communication Information
- Messages sent through the app
- Customer support chats or requests
- Feedback, complaints, and enquiries
- Notifications sent to you about your account, payments, or service changes
e. Device and Technical Information
- Device type and operating system
- App version
- IP address
- Crash logs and diagnostic information
- Approximate usage activity within the app, such as login time, payment attempts, and feature usage
3. How We Use Your Information
We use collected information for the following purposes:
- To create, verify, and manage your Ozone Broadband client account.
- To allow you to view your account details, invoices, payment status, and service package.
- To process payments and update your account balance.
- To allow you to request bandwidth upgrades, downgrades, or package changes.
- To communicate with you about service updates, outages, billing reminders, promotions, and support requests.
- To respond to complaints, questions, and technical support issues.
- To improve app performance, security, reliability, and user experience.
- To prevent fraud, unauthorized access, abuse, or illegal activity.
- To comply with legal, regulatory, tax, accounting, or law enforcement obligations where applicable.
4. Payments and Third-Party Payment Providers
When you make payments through the Ozone mobile app, payment transactions may be handled by third-party payment processors, banks, mobile money providers, or payment gateway services. These providers may collect and process payment information according to their own privacy policies and security standards.
Ozone Broadband may receive payment confirmation details such as transaction ID, amount paid, date, time, and payment status. We use this information to update your account and provide receipts or payment confirmations.
6. Data Security
We use reasonable administrative, technical, and organizational measures to protect your information against unauthorized access, loss, misuse, alteration, or disclosure. These measures may include secure login, encrypted connections, access controls, monitoring, and restricted access to customer data.
However, no mobile app, internet service, or electronic storage method is completely secure. You are responsible for keeping your login credentials confidential and notifying us immediately if you suspect unauthorized access to your account.
7. Data Retention
We retain your information for as long as necessary to provide broadband services, manage your account, resolve disputes, maintain business records, comply with legal obligations, and enforce our agreements.
When your information is no longer required, we will delete, anonymize, or securely store it according to applicable laws and internal retention procedures.
8. Your Privacy Rights and Choices
Depending on applicable law, you may have the right to request access to your personal information, correction of inaccurate information, deletion of certain information, restriction of processing, or withdrawal of consent where processing is based on consent.
To make a privacy-related request, please contact us using the contact details below. We may need to verify your identity before processing your request.
- You can update some account details in the app where available.
- You can opt out of some promotional communications, but service-related messages may still be sent.
- You can request support if you believe your account information is incorrect or has been used without authorization.
9. Children’s Privacy
The Ozone mobile app is intended for Ozone Broadband clients and account holders. It is not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that a child has provided personal information without appropriate consent, we will take reasonable steps to delete it.
10. App Permissions
The Ozone mobile app may request certain device permissions only where necessary for app features to work properly. Depending on the app version, these may include:
- Internet access: To connect your account to Ozone Broadband systems.
- Notifications: To send service updates, payment reminders, support responses, and account alerts.
- Camera or file access: Only if you upload proof of payment, support images, or account documents.
You can manage app permissions from your device settings. Disabling certain permissions may limit some app features.
11. Data Transfers
Your information may be processed or stored using secure systems, servers, or service providers located in your country or outside your country. Where information is transferred, we take reasonable steps to protect it according to this Privacy Policy and applicable data protection requirements.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our app, services, legal requirements, or business practices. When we make changes, we will update the “Last Updated” date above. Significant changes may also be communicated through the app, email, SMS, or other appropriate channels.
13. Contact Us
If you have questions, complaints, or requests about this Privacy Policy or how your information is handled, please contact us: